| Active Planner Registration and Support Renewal |
Epicor Active Planner Registration: (800) 390-5025
- Active Planner
- WebView
- Analyzer
- Advanced Allocations
Sage Active Planner Registration: (800) 368-2405
- Active Planner
- WebView
- Analyzer
- Sage MAS 500 Allocations
Sage PFW ERP (Premier Budgeting & Allocations): (800) 854-3415
| Important Installation Information |
Important Installation Information
Please review this information in detail before installing Active Planner.
Knowledgebase
Search our knowledgebase for articles and fixes for issues.
Product Downloads, Service Packs, and Updates
Download current product service packs and updates.
Supported Versions
View Epicor and Sage supported versions and release/retirement dates.
Documentation and Resources
Download or view user guides, installation guides, and other product-related documentation
Compatibility Matrix
Active Planner release dates, and compatibility with MS-Office, browsers,
and operating systems.
Best Practices for SQL Maintenance
Successful management of your SQL environment is vital. Review recommended "best practice" tasks arranged by frequency.
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| Contact Analytics Customer Support |
New Analytics Support Website
Phone (USA): 800-457-5864
Phone (International): 949-923-3950
Fax: 800-378-6560
Email: AnalyticsSupport@sage.com
Support Management Team
Holiday Schedule
| General Support Information |
Supported Topics
Review which topics are covered (and not covered) by Customer Support.
Severity Level Matrix
Learn how we assess case and issue severity.
| Working with Analytics Customer Support |
Working with Sage Analytics Support
How to call for Sage Analytics customer support, manage your support case, and when to call your Sage partner.
Case Escalation
Escalate an existing support case to the Customer Support Management Team.
Support Website Survey
Share your experiences, opinions, and needs regarding our support website.
Active Planner Discussion Forum
Find an online community where customers, partners and Analytics employees can share and learn from discussion forums, blog, and much more. Registration is free.
Training Courses
Attend a hands-on Product Training session led by one of our professional consultants, or arrange for our consultants to customize and deliver on-site or web-based product training sessions to meet your company requirements.
Professional Services Group (PSG)
PSG offers Implementation and Consulting to help you, your consultant, and your partner to implement and customize Active Planner. Contact us at 800-777-8161 (x8501), or fax to 770-806-5666, or email to AnalyticsServices@sage.com.
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Analytics Online Support