Resolution ID 518833

Resolution Details

TITLE :
"Crystal print error: Error in ...\MAS90\Reports\###-###\PR941A.rpt. Failed to open a rowset" when printing 941 forms after installing Service Update 17 for Sage MAS 90 and 200 4.30 (4.30.0.17)

DETAILS :

"Crystal print error: Error in ...\MAS90\Reports\###-###\PR941A.rpt. Failed to open a rowset" when printing 941 forms after installing Service Update 17 For Sage MAS 90 and 200 4.30 (4.30.0.17)

Entry Type: Program Issue

Product: Sage MAS 90 ERP, Sage MAS 200 ERP

Application: Payroll

Version Reported: 4.30.0.17

Status:

Resolved with Program Fix PR4038-T for Sage MAS 90 and 200 4.30

Subject:

"Crystal print error: Error in ...\MAS90\Reports\###-###\PR941A.rpt. Failed to open a rowset" occurs when printing 941 forms after installing Service Update 17 For Sage MAS 90 and 200 4.30 (4.30.0.17).

Steps to Duplicate:

In ABC company:

1. Install Service Update 17 For Sage MAS 90 and 200 4.30 (4.30.0.17).
2. Expand Payroll and Period End. Double-click Quarterly 941 Printing.
3. Click Print or Preview, and notice the error "Crystal print error: Error in ...\MAS90\Reports\###-###\PR941A.rpt. Failed to open a rowset" occurs.

Expected Behavior:

The 941 form should print without generating an error message.

Possible Workaround:

None