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Resolution Details

Resolution ID 494745

Resolution Details


"Unable to process the Lockfile: Crystal Reports ActiveX Designer - . Processing canceled" when printing to PDF in Sage MAS 90 and 200

"Unable to process the Lockfile: Crystal Reports ActiveX Designer - report name. Processing canceled" when printing to PDF

Entry Type: Informational

Product: Sage MAS 90 ERP, Sage MAS 200 ERP

Application: Paperless Office

Version Reported:  4.30+

Subject:

"Unable to process the Lockfile: Crystal Reports ActiveX Designer - report name. Processing canceled" when printing to PDF.

Possible Resolution:

Note: Use Extreme caution when editing the registry. If the registry is edited incorrectly, Windows may not function properly or may not run at all. Sage Software Support is not responsible for assisting with editing the registry. Always back up the registry before accessing it. If necessary, seek the assistance of a qualified computer technician.

Delete any Jobs and Locks folders from the Sage PDF Converter key in the Windows registry. It is only necessary to remove these from the location in the Registry specified here:

  1. On the Windows Start menu, click Run.
  2. In the Open field, enter Regedit and click OK.
  3. Expand the HKEY_CURRENT_CONFIG key using the Plus symbol
  4. Expand the Software Key
  5. Expand the Sage PDF Converter Key
  6. Locate the following folders (if they exist):
  7. Expand the Jobs folder, and delete any subfolders.
    Note: Subfolders may prevent the Jobs folder from being deleted.
  8. Delete the Jobs and Locks folders.

NOTE: If the Registry key cannot be located here, reinstall the Sage PDF Converter using Paperless Office Advanced Options. If the Registry key is still not present after reinstalling the Converter, contact Sage Customer Support to provide a copy of it for you, or export it from a working workstation under the same location (HKCC/Software) then import it onto the affected machine.

For Terminal Server and Multi User Systems:

  1. Go to Devices and Printers in Windows
  2. Remove any "Redirected" Sage PDF Converters. These will normally say something to the effect of Sage PDF Converter (Redirected) or Sage PDF Converter (From Session 9)
  3. Ensure there is only one Sage PDF Converter located in Printers and Faxes, and make sure it is not redirected.
  1. On the Windows Start menu, click Run.
  2. In the Open field, enter Regedit and click OK.
  3. Expand the HOTKEY CURRENT CONFIG key using the Plus symbol
  4. Expand the Software Key
  5. Ensure that the Sage PDF Converter key is present and has 39 values associated with it. If there are no values or if there is only one value that shows "REG_SZ", Uninstall then Reinstall the Sage PDF Converter on the Terminal Server.
  6. If the Registry key is still not present after reinstalling the Converter, contact Sage Customer Support to provide a copy of it for you, or export it from a working workstation under the same location (HKCC/Software) then import it onto the Terminal Server

If the issue persists after processing these steps, there is a possibility that the system does not like the target directory specified in the Paperless Office Maintenance Task. Verify that the Storage Location for the PDF Document(s) being printed is a location on the MAS90/200 Application Server. If the issue persists, try pointing the PDF Directory to a folder within the MAS90 folder. Network permissions (especially with MAS200) can play a role in causing this issue.

Related Links:

What are the 5 methods to install the Sage PDF Converter in MAS 90 and MAS 200?